The Queensland Government manages personal information in line with the Information Privacy Act 2009 (PDF, 836KB).

We collect and manage your personal information as described on this page, unless stated otherwise. ‘Personal information’ may include your name, address, phone number, email address, age, gender, your employer, and your position title.

Information we may request

We may ask you to provide personal information if you submit feedback to this site. We will only do this:

  • to meet your needs (e.g. answer a question)
  • to meet our needs (e.g. demographic analysis)
  • if required by law.

Use and disclosure of personal information

We will not add you to a mailing list, or give your personal information to third parties without your consent, unless required by law.


Our privacy principles apply to emails as well.

Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only


We use cookies to collect anonymous statistical information, including:

  • your browser, computer platform and screen resolution
  • your traffic patterns through our site, such as:
    • the date and time of your visit
    • the pages and documents accessed
    • the website you visited before ours
    • your server address.

We do not identify users or any browser activity outside this website, except in the unlikely event of an investigation, where a law enforcement agency may have a warrant to inspect activity logs.

Transactional services available from this site may use cookies to track business processes. Please read the particular service’s privacy and security statement before beginning a transaction.

Flooded Roads Map

The Flooded Roads Map application that sits within the Floodwater Safety website will operate in accordance with the Information Privacy Act 2009 (PDF, 836KB). When using the application, you will be asked to provide a name, but will not be asked for any other identifying details.

The application is designed to allow you to plan an alternative route around a known historical flood hotspot and to share that with family or friends. The flooded road location you supply, your name, any alternative route you suggest or other accompanying information written by you, will be publicly visible.

Social media applications on the Website

The Website includes applications (“apps” or Integrated Third Party Applications) published by the State but owned and operated by third parties, including Facebook, Twitter and Google +, which allow a user to share/transfer Content, information, data or materials submitted by the user to the Website with/to the apps’ corresponding social media websites (Facebook, Twitter and Google +).

The user chooses the app relevant to the social media website with which the user holds an account and with/to which the user seeks to share/transfer the relevant Content, information, data or materials submitted by the user to the Website.

The app then shares/transfers the Content, information, data or materials submitted by the user to the Website in accordance with the preferences the user chooses when the user uses the app, the settings of the user’s social media account (for example, application settings and privacy setting) and the terms of the social media website or service.

In order to do this, the app collects limited information, which may constitute Personal Information and may include the user’s name, email address, gender, birthday, current city, User ID, friend or follower list including User IDs, profile picture URL and/or other “public profile” information. The State only uses this information for the purpose of facilitating functioning of the app.

The State will deal with any Personal Information collected by an app in accordance with the National Privacy Principles in the Information Privacy Act 2009 (PDF, 836KB), and will not disclose it other than as provided in that Act or the Personal Information Collection Notice set out below.

Website analytics

We use Google Analytics (including display advertising features) on our website to gather anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you’re visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics display advertiser features.


Parts of this site transmit information securely across the internet. However this is not always feasible. We recognise that there may be risks transmitting information across the internet. We will notify you where personal information is not transmitted securely.

Where this site contains links to other Queensland Government agencies’ websites, the privacy or security terms set out there will apply to the material on the websites.

Where this site contains links to non-Queensland Government websites, the Queensland Government is not responsible for the privacy or security practices or the content of any such websites.

More information

Email us if you would like to know more about information privacy.